Privacy Policy | Appliance Repair Solutions Plus

📞 Questions? Call Us: (703) 929-1660

Privacy Policy — Appliance Repair Solutions Plus

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

Appliance Repair Solutions Plus ('we,' 'us,' or 'our') is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at appliancerepairsolutionsplus.com or contact us for appliance repair services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you: call us to schedule a repair appointment, submit a contact form on our website, request a service estimate, or communicate with us via email or phone. This information may include your name, home address, phone number, email address, appliance brand and model information, and details about the repair issue you are experiencing.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including your IP address, browser type and version, pages visited on our website, time and date of your visit, time spent on pages, and referring website addresses. This information is collected using cookies and similar tracking technologies.

Cookies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain parts of our website.

How We Use Your Information

We use the information we collect for the following purposes: to schedule and provide residential appliance repair services, to communicate with you about your appointment, repair status, and follow-up service, to send service reminders and maintenance tips (with your consent), to improve our website and service offerings, to respond to your inquiries and customer service requests, to process payments for services rendered, to comply with legal obligations, and to protect the safety and security of our customers and business.

How We Share Your Information

Appliance Repair Solutions Plus does not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances: with service providers who assist us in operating our business (such as payment processors and scheduling software), when required by law or to respond to legal process, to protect the rights, property, or safety of our company, customers, or others, and with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information (subject to legal requirements), opt out of marketing communications at any time, and lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at (703) 929-1660.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Phone: (703) 929-1660 | Email: sa@appliancerepairsolutionsplus.com | Address: Alexandria, VA

Frequently Asked Questions About Our Privacy Practices

Do you sell my personal information?

No. Appliance Repair Solutions Plus never sells, trades, or rents your personal information to third parties. Your information is used solely to provide and improve our residential appliance repair services.

How do you protect my information?

We use industry-standard security measures to protect your personal information, including secure data storage, encrypted communications, and restricted access to customer data.

Can I request deletion of my data?

Yes. You may request deletion of your personal information by contacting us at (703) 929-1660 or sa@appliancerepairsolutionsplus.com. We will process your request in accordance with applicable law.

📞 Privacy questions? Call Appliance Repair Solutions Plus at (703) 929-1660 or email sa@appliancerepairsolutionsplus.com.